General Questions and Answers

How Does A Booking Work In The Online Store?

The best way to book an order is through our online store to determine availability and pricing and book instantly. This makes it possible to get a quote and place a booking in real time 24 hours a day, 7 days a week!

Pick your desired pickup date and desired return date within the pickup and drop off times available in our system. Now when you add items to your cart the online store will be able to show you if your items are available for your event while you are shopping.. You will now be asked to pay 25% of your total by credit card online to secure your booking. Once you pay the 25% deposit an email will be sent to you confirming your booking. That's it, you're booked in. A confirmation email will be sent to you. If you have any questions give us a call (708) 505-7793, or if we have any questions about your booking, we will reach out to you.

Can I Modify My Rental Booking?

Adding items to your existing order: If you wish to add to your order, please email us at info@ctpartyrentals.shop with your request and we will get to it the next time we are in the office.

Minor changes: Are accepted 15 or more days prior to your event only.

Cancellation refunds: Are not issued for items cancelled with less than 30 days' notice.​

Hours of Operation?

Mon-Fri : 9:00am-6:00pm

We are available by phone Mon-Fri 9:00am-5:00pm

What are your delivery options?


Small Van Delivery :$50.00​ / Small Van Pickup $50.00 
Medium Size Delivery:$100.00 / Medium Size Pickup $100.00
Large Size Delivery:$175.00 / Large Size Pickup $175.00

Delivery upsize:If we need to up size a delivery vehicle or add staff delivery prices are subject to increase.

More on delivery:​Please be advised that delivery is curbside only unless previously arranged via email with our team. If you require additional delivery requirements, please reach out immediately so we can plan for a smooth delivery.

If your delivery applies to any of the below examples, please reach out to us ASAP. We may need to bring more staffing, schedule more time on our route, or bring additional transport gear to make delivery seamless and additional charges may apply.

1. If there isn’t direct drive-up access or sufficient parking available directly in front of the drop-off area.
2. If there are stairs or elevators that may require our team to make multiple trips.
3. If there is over 150 feet of distance between the area where the delivery vehicle is parked and where the rentals must go.
4. If there are entrance fees to enter the delivery area (such as parking fees or park fees).

Where are you Located?

We currently do not have a physical Location. Check Back Soon For Any changes

How Do I Select My Delivery Drop Off and Pick Up Times?

In the calendar the pickup and drop-off times are set for pickups from us only and do not apply for deliveries.

So, if you don't see your requested time available you can select a different time or date close to your requested time to make the booking come through.

When you are filling out the form you can mention the exact times that you want.

Additionally, every order that delivery has been selected for will be contacted to make sure we get all of the details changed exact to your specifications.

Do I Need To be Present to Receive a delivery?

It is not required you to be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.

How early Can I Make a Reservation?

The earlier the better. Our items are reserved for rental on a first-come, first-serve basis so we recommend booking your items as soon as possible. For large events, we suggest that you book as soon as you have determined your guest list or at least 2-5 months in advance. For smaller events, usually 2-4 weeks before the date of your event. Please note that December and summer months are peak periods and advanced booking is recommended. Early planning ensures product availability.